优衣库16年6月英文歌曲男生歌词里好像有 never never go⋯little littl_百度知道
优衣库16年6月英文歌曲男生歌词里好像有 never never go⋯little littl
爸爸妈妈词曲：刘凤瑶演唱；王贞心想唱一首歌送给你像杰伦大哥听妈妈的话一样歌曲我的爸爸妈妈让我也讲一个温馨故事哄你们睡去舞蹈钢琴好好学习天天向上慢慢 学会独立一步一个脚印等渐渐长大让我来为你们遮风挡雨我知道我知道虽然年纪还很小可我知道多重要我对你多重要不知道不知道长大以 后回报你们的话紧紧记牢爸爸妈妈请你看着我的眼睛有话要说谢谢你们一路照顾小小的我今后我会陪你们来一起度过所有的幸福快乐爸爸妈妈请你看着我的眼睛有话要说有一天我也会慢慢长大生活我们之间说好会有一个承诺懂事的小孩 放心是我爸爸妈妈看着我眼睛对你有话要说谢谢你们一路辛苦的照顾小小的我从今以后我会陪你们来一起度过所有幸福和所有我们建立起的快乐有一天我会慢慢长大独自面对生活我们之间说好有一个不会变的承诺懂事小孩放心那个人一定就会是我送给亲爱的爸爸妈妈一首我唱的歌舞蹈钢琴好好学习天天向上慢慢 学会独立一步一个脚印等渐渐长大让我来为你们遮风挡雨我知道我知道虽然年纪还很小可我知道多重要我对你多重要不知道不知道长大以 后回报你们的话紧紧记牢爸爸妈妈请你看着我的眼睛有话要说谢谢你们一路照顾小小的我今后我会陪你们来一起度过所有的幸福快乐爸爸妈妈请你看着我的眼睛有话要说有一天我也会慢慢长大生活我们之间说好会有一个承诺懂事的小孩 放心是我爸爸妈妈请你看着我的眼睛有话要说谢谢你们一路照顾小小的我今后我会陪你们来一起度过所有的幸福快乐爸爸妈妈请你看着我的眼睛有话要说有一天我也会慢慢长大生活我们之间说好会有一个承诺懂事的小孩 放心是我
来自团队：
其他类似问题
为您推荐：
等待您来回答
下载知道APP
随时随地咨询
出门在外也不愁Why, when a shop assistant says you look fabulous, you should NEVER believe her
08:34 GMT, 10 June 2010
High Street fashion stores are now using U.S.-style, hard-sell tactics. We investigate the tricks of the trade and show you how to avoid them.Let me put that into a fitting room for you.' 'Wow, that looks amazing!' 'You should try that with this top, they look fabulous together.' 'I'll just get you a pair of shoes to go with them, size 6, right?' 'My name's Lucy, do let me know if you need anything at all.' If you've been shopping on the High Street recently, these phrases will probably be familiar to you. Because in the past few years, the UK seems to have changed from being a nation of shopkeepers that could barely be bothered to stop gossiping with their friends to acknowledge your presence, into a terrifying army of highly trained sales ninjas who will say and do anything to try to part you from your money. Last week in French Connection, on London's Oxford Street, I'd barely picked up a vest when an assistant was offering to open a new till so I could pay for it there and then.
In the bag: Writer Claire Coleman discovers the U.S.-style tricks behind the hard sell on the High Street
In Reiss, on Regent Street, I just wanted to try on one skirt, but before I knew it there were three tops, three jackets and a pair of heels being pressed into my arms. And despite what the sales assistant was trying to tell me, none of them looked right. Mentioning this to friends, I discovered everyone had a story to tell. From being pounced on the minute they set foot in a store (Ted Baker), to having every garment they looked at hustled off to a fitting room (Oasis) and - my favourite - trying on dresses so small that the zip wouldn't do up and being told that it would 'give' a bit (French Connection). But it's not just in London. Across the country, shop staff are crossing that fine line between being helpful, into the sort of territory formerly occupied by double-glazing salesmen.
RELATED ARTICLES
Share this article
In Bristol, a colleague was at the counter in Urban Outfitters buying a playsuit when the assistant from the fitting room popped up with two pairs of shoes, several necklaces, a belt and a cardigan that 'you might like to mix and match with it'. An undercover shopper in Cardiff tells of trying on a white lacy dress from the bridal section of Monsoon and asking one of the shop's workers if she could get away with it as a guest at a wedding. 'Yes, it should be fine,' said the sales assistant. Fine if you want to start World War III.
A friend from Manchester relates an experience in Burberry where she made it clear she was after a summery dress, only to be subjected to the hard sell on a trench coat. 'They gave me all the spiel about it being a classic British piece,
even though I wasn't even looking for a coat. I ended up agreeing to
take a business card just so I could escape.''Every morning, before the store opens, staff are expected
to practice what are known as 'The Behaviours' - the ways they interact
with customers'
Perhaps, given the economic climate, it's not surprising that the sort of high-pressure selling tactics that are commonplace in the U.S. should have made their way here. After all, a Confederation of British Industry report revealed that
sales on the High Street last month were lower than a year ago and,
according to Ian McCafferty, CBI chief economic adviser, another
year-on-year fall is expected in June. 'Retail conditions
look to remain fragile. It appears shoppers are feeling the pinch again
and are being cautious with their purchases,' he said. Shoppers
might be trying to be cautious, but they're up against some serious
opposition if they want to hold on to their cash. A recent feature in
New York magazine profiled Japanese brand Uniqlo. It
revealed that every morning, before the store opens, staff are expected
to practice what are known as 'The Behaviours' - the ways they interact
with customers. These range from how they return a credit
card to a customer (Japanese style, with two hands and full eye
contact) to six standard phrases every Uniqlo worker worldwide is
expected to use.
U.S.-style tactics: Claire finds that the pushy new sales approach has encouraged her - and others - to spend less, not moreThey include: 'Did you find everything you were looking for?' and 'Let me know if you need anything -my name is ****' As a result, in any Uniqlo store you walk into in Britain, you can expect to be greeted, and treated, in exactly the same way. And even homegrown British stores are starting to follow suit. Emma works in LK Bennett. 'We don't get given a script, but certain things are drummed into you,' she tells me. 'We're taught the five steps that should get you a sale - from the
welcome to establishing what the customer might buy, to ultimately
closing the sale. And there are other little things we have to do. 'If
a customer wants to try on a pair of shoes, you have to bring them the
pair they want plus two other options. You also have to show every
customer who's trying on shoes or clothes a handbag. Plus with shoe
customers, you're meant to try to sell them shoecare as well.' According
to Emma, while LK Bennett sales assistants have always worked on
commission (currently 1 per cent), the company recently introduced what
it calls Key Performance Indicators (KPIs) for every member of the
sales team. THE TRICKS - AND HOW YOU CAN AVOID THEMSELL 1.
Saying you have to take a minimum number of items into the fitting room and deliberately giving you basics or items that co-ordinate with your choice in the hope you’ll be tempted. AVOID BY: Only trying on the things you intended to try on. Ignore anything that you didn’t pick out.SELL 2.
Offering you tops, jackets or shoes to try on with the item you picked up to try to upsell or increase the number of things you buy. AVOID BY: Shop in basics and take a pair heels.SELL 3.
Telling you that you can bring an item back if you don’t like it to try to get a definite sale. AVOID BY: Checking the small print of their returns policy and also looking at your diary. If there's a possibility that you’re not going to be able to return it in time, ask them to hold it while you look elsewhere or have a coffee and a think.SELL 4.
Trying to get you to sign up for a store card so you can get a discount on the goods. AVOID BY: Thinking about the discount. Usually it's no more than 20 per cent, so unless you're spending ?200 , the discount wouldn't buy you anything else. And if you're not spending much, it’s not worth the time it will take to go through the paperwork. But if you stand to save a lot and can spare the time, sign up and as soon as the card arrives, cancel it so you’re not tempted to use it as as interest rates are high.SELL 5.
Trying to sell you shoecare products to go with shoes, or jewellery to go with an outfit. AVOID BY: Telling them you have something at home already. The only exception is when you’re buying a pair of shoes in an unusual colour. If they have shoe polish to match, it’s worth buying there and then.SELL 6.
Taking your details for a mailing list — often they’ll get commission for doing this and you’ll be bombarded with emails and mails for all eternity. AVOID BY: Not giving out your details without knowing how and why they’ll use them. If they insist, give an ‘accidentally’ mis-spelled email address.'These are essentially sales targets for all areas, and they are monitored weekly. So sales have gone from being simply about supplementing your basic pay with commission, to something the job could be riding on.' 'As a result, I know people who will try anything to get a sale. They'll tell you things look good on you when they don't, or encourage you to buy something and bring it back if you change your mind, when they know full well most people don't bother, especially as you have to return it within a week to get a full refund.' In Hobbs, it's a similar story, according to Caroline, who works part-time in one of their London stores. 'Everything's on the push because of the recession. Our targets are higher than last year's. We've been told just surviving isn't enough, we have to aim to expand.' In Hobbs, individual sales staff don' the shop as whole is set a target and then the manager sets each individual salesperson a target as well. 'If we meet our monthly target as shop, then we'll get a bonus. It starts at about ?50 for part-time sales staff and then I presume it goes up,' explains Caroline. 'The manager also sets us mini challenges in store. So maybe, whoever sells the most that day gets a bottle of wine. Every time we make a sale it's recorded and tallied up at the end of the day.' However, management don't just employ the carrot approach to encourage the hard sell, there's quite a lot of stick involved, too. Ruby recently left Kurt Geiger after working with the company for eight years. 'Kurt Geiger is ruthless when it comes to selling. Mystery shoppers visit every store every month and the pass mark is 85 per cent. If any member of staff is scored below that three times, they're out, it's as simple as that. 'You get marked on whether you greet the customer and whether you listen to the customer. As a manager, if we met our monthly targets I would get 1.75 per cent of my annual salary as bonus, but the sales girls' commission worked in a slightly different way.' Ruby's staff were paid 1 per cent of their sales on top of their basic pay. In her shop on the outskirts of London, that pay was ?5.50 she believes in other parts of the country it's even lower than that. The minimum wage is ?5.80 an hour. While it's legal to include commission in this figure, it means someone working a 20-hour week on ?5.50 an hour would have to sell ?600 worth of stock at 1 per cent commission just to be earning the minimum wage. Ruby also reveals that there were other ways in which they were encouraged to pressure sell. 'If a shoe wasn't selling well, we'd be incentivised to sell more of them by getting 50p or ?1 for every pair we sold. 'And, if we didn't have a size in stock and could convince a customer to let us order it online for them, and get an email address that could be added to the database, we'd get ?1. 'The store in the region that put through the most orders in a certain period would get a free pair of shoes for each staff member.' Given this sort of environment, it's hardly surprising that Ruby admits to doing whatever was necessary. 'As a rule, I'd tell customers whatever they wanted to hear if it was going to get the money in my till.' But is all this hard sell really working? A recent poll revealed that 52 per cent of those questioned would rather leave a shop empty-handed than have to put up with pushy or over-enthusiastic staff, even if there was something they wanted to buy. Nicky Hambleton-Jones is a stylist and author. She is not surprised that the hard sell isn't working and believes pushiness actually encourages people to spend less, not more. 'Brits are far more reserved than Americans, so importing U.S.-style service just doesn't work over here. The hard sell doesn't come naturally, so it feels fake, and as shoppers we find it intrusive and intimidating to be constantly bombarded with information and attention. 'The High Street might think high-pressure sales tactics drives profit, I actually think it drives customers elsewhere.' Some names have been changed.
SO, WHICH STORE IS THE PUSHIEST?Last week, our undercover shoppers visited a number of shops in five UK cities. Here are the worst offenders.REISS, BULLRING SHOPPING CENTRE, BIRMINGHAMTime to approach: Two seconds. The minute I walked in the door, I was asked if I was looking for something in particular and within two minutes two other assistants had approached me.Sales pitch: When I went to try on a dress, the assistant lurked outside the changing room, asking me through the curtain if I needed any help. When I told her I didn’t like the dress, she insisted on getting me another dress to try.Pushy factor: 6/10GUESS, CABOT CIRCUS, BRISTOLTime to approach: Two minutes. It was quite late in the day and there were only a few staff on the shopfloor, so I actually had to approach an assistant myself when I wanted to try a waistcoat in a different size.Sales pitch: When they didn’t have my size, the assistant suggested the extra small would probably fit, as they’re ‘meant to be tight’. I could barely do it up and it hurt my stomach, but she assured me it was ‘meant to be like that’. Another corset-style dress I tried gaped at the bust and the hips, but she insisted it fitted, and brought me a pair of sandals she said looked great with it.Pushy factor: 8/10OASIS, ST. DAVID’S CENTRE, CARDIFFTime to approach: Three seconds. I was just through the door before an assistant offered help and, as I browsed, another asked if I was finding the right size. When I asked for a size 8 in a white shift dress, she checked the stock and then called other shops, but couldn’t track one down.Sales pitch: She suggested I tried the ten. It gaped at the top and was too clingy at the bottom. She told me it looked lovely and much better on me than on most people who tried it.When I mentioned it was for a wedding, and I wasn’t sure white was suitable for a guest, she didn’t even hesitate before saying: ‘I think it’ll be absolutely fine. Until you asked me, I hadn’t even thought of that dress as white.’Pushy factor: 10/10FRENCH CONNECTION, OXFORD STREET, LONDONTime to approach: Five seconds. An assistant greeted me as soon as I walked into the store and another asked me if I needed help. When I told her I was looking for a specific top in a specific colour, she went off to look for it.Sales pitch: The assistant came back with the top I’d asked for and another two as well ‘in case I liked them’. She immediately offered to open a till so I could pay. I kept looking and had barely touched a dress when another assistant appeared and offered to put it in the fitting room.I tried on two dresses — one that was indecently short, the other far too tight on the bust — but the assistant at the fitting room told me both looked great and suggested I bought them and tried them at home, as I could bring them back if I didn’t like them.Pushy factor: 8/10OASIS, ARNDALE CENTRE, MANCHESTERTime to approach: Thirty seconds. I started looking around and was asked what I was looking for. When I said a dress for a baptism, she led me round the store and started piling dresses over her arm. Sales pitch: On the way to the fitting room, she picked up jewellery she said would go with the dresses. After I tried one on that didn’t fit on the bust and was far too short for daywear, she told me it looked fantastic.I expressed doubt and she suggested a cardigan, and brought back three. I tried another dress on and she started piling bracelets on to my arms and telling me about a pair of jeans that would look great under the dress.Pushy factor: 9/10
Share or comment on this article
MOST WATCHED NEWS VIDEOS
MOST READ NEWS
The comments below have been moderated in advance.
We are no longer accepting comments on this article.
DON'T MISS
MORE DON'T MISS
SHARE PICTURE
Copy link to paste in your message}